Stories about: Yankee Group

A good CRM package does you no good if employees aren't willing to use it. Case in point: IMA Financial Group, a medium-sized financial services company based in the US. IMA had installed a commercial customer relationship management system that "was flexible and configurable and attractive on the front end," says business processes manager Jennifer Hallam.

Apple's new iPhone 3G could turn out to be the company's most profitable product, an analyst said.

When Google launched its web-based e-mail service (Gmail) on April 1, 2004, many people thought it was an April Fool's Day joke, and perhaps with good reason. That same day, the company had posted plans to open a research facility on the moon.

Few reports have surfaced of security breaches in virtual-server environments, but the potential looms large.

In this weeks news: HD-DVD bites the dust, Bill Gates scorns Internet censorship, a hybrid bus helps the environment, and more.

As Apple continues to grow its worldwide market share and the company's products find their way into more business environments, attackers are certain to follow and create greater volumes of exploits aimed at vulnerabilities in the company's software, security experts contend.

The free Web browser-based Zoho office productivity suite is about to become more useful and flexible. Zoho developers are adding capabilities that enable offline editing and storage of Zoho-created documents for PC and Mac users.

The open source vendor SpikeSource this week released a hosted version of SuiteTwo, which integrates collaborative applications from a variety of software vendors and automates the process of finding and downloading critical patches and updates.

French Linux vendor Mandriva is the third Linux operating system company in a week to say it's not interested in any licensing deal with Microsoft to avoid possible patent infringement claims.

Microsoft believes that Linux and open source software violates 235 of its patents and it wants violators to pay up. The company for years has been bashing the open source community and this latest move may well be the bloodiest battle yet.

Talend, a start-up that makes open source data integration software, this week released an upgraded version of its product that triples the number of connectors, allows users to run data integration processes in Java, and expands the ability to execute high-volume data transformations.