Stories by: Bill Snyder

A good CRM package does you no good if employees aren't willing to use it. Case in point: IMA Financial Group, a medium-sized financial services company based in the US. IMA had installed a commercial customer relationship management system that "was flexible and configurable and attractive on the front end," says business processes manager Jennifer Hallam.

Recession be damned. The first quarter of the year saw a record $203.7 million of venture capital flow to young open source companies. You'd think that would be a cause for celebration, but for too many members of the open source community money is, well, icky.

Every good carpenter has a box of tools he carries from job to job: a hammer of just the right weight, a selection of drill bits, and so on. As he gains experience, his toolbox gets heavier with new, and sometimes specialized, equipment. Similarly, programmers accumulate their own tools as they move from job to job, but these tools are digital and often include snippets of code written over the years.

Linux, Apache, JBoss, and other open source technologies are kicking sand in the faces of the big boys on the operating system and middleware tiers, but when it comes to the database world, open source is still a 97-pound weakling. And despite some heady growth numbers, that's not likely to change anytime soon.