Stories by: Doug Dineley

If you curse your "tier-one" IT management solution as too cumbersome, too complex, and too expensive, you're not alone. In arecent Gartner study that declares the "Big Four" -- BMC, CA, HP, and IBM -- increasingly vulnerable to SaaS (software as a service) and open source alternatives, surveyed users gave their vendors mostly C's and D's, and a good number of incompletes.

If Werner Heisenberg had pursued business analytics in the early 21st century instead of quantum physics in the early 20th, he might have struck on a different uncertainty principle: If your analysis and decision-making capabilities don't keep pace with the explosion of critical event data across enterprise networks today, soon you won't know the state of your business, the direction it's heading, or how fast it's getting there.